FAQ

Section 1:  Pre order questions

Do you have discounts for large orders?

If you want to order more than 10 items then we can talk – Please email us at support@teedigi.com. Anything orders less than 10 items, is offered at our standard awesome pricing!

Which payment options do you accept?

The checkout system accepts most major credit cards and PayPal as payment options. For Discover and Amex please utilize the PayPal option at checkout. You don't need to have or open a PayPal account. Just choose 'pay with a debit or credit card' when you reach the final step.

Which Brand Are The Shirts?

Our shirts vary by style we use Teespring, Gildan and Bella+Canvas brands. They are premium quality shirts you and are very comfortable to wear. See our full list garment materials, fit and sizing chart on our Sizing & Garment Care page.

Do These Shirts Shrink?

Although the t-shirts are labeled as "preshrunk" cotton, we do often see some shrinking, particularly if you use the "volcano" setting on your dryer. Running the first wash in cold water with the delicate setting will help keep the sizing truer, but in general, we do recommend that you order up one size just to be on the safe side. As for hoodies, they tend to be a little sturdier. You might see a little shrinking right out of the dryer, but they will generally bounce back into shape after being worn.

How long till I get my order?

We print and ship fast. Our orders are submitted to print every day.  Orders are shipped from our printers within 4 days (often faster) and the rest is up to the postal service!  Depending on the day you order, the longest you would wait would be around 14 days and the shortest 7 days (within the USA).

Shipping times for international orders vary greatly, it's recommend that you allow 2-4 weeks from the time it leaves the USA for you to receive it, however, for many countries it can be as quick as 7-10 days. For international deliveries as well, please note that any applicable import taxes or tariffs are your responsibility and are not included in the original shipping cost.

Shipping Costs:

USA

1 item = $4.95  - 2+ items = $2 per extra item

 Rest Of The World

$12.95 first item +$2 per extra item

 

Section 2: After Sales Questions 

I placed an order but I didn't receive a confirmation email...what's going on?

Please check your "SPAM" folder for your order confirmation email. 

Where is my shirt?

You should have a tracking link sent automatically once your order has been shipped. Standard delivery is 7-14 days - if you have reached day 15 and still don't have your shirt then please email us support@teedigi.com

How do I cancel my order?

If your order has not yet been processed then you can cancel by emailing us . If it has already been sent to print then it’s too late to cancel.

How do I change my order?

If you want to change your order Please email us. If your order hasn't been processed yet, we will do our best to accommodate your change.

I put my email/ mailing address in wrong, can this be corrected?

We use UPS address verification for domestic and APO orders. However if you see something about your shipping address in your confirmation email that is different from your shipping address please let us know ASAP.

We take fraud prevention seriously, so we will not send your order to a completely different address. If you are paying with PayPal, make all applicable changes to your shipping address in your PayPal account prior to placing your order.

If you need to make a major change to your address, alert us immediately via email

There is a faint outline around my shirt design.

Some shirts are pre-treated prior to printing. Don't worry; it will disappear the first time you wash the shirt.

You made a mistake on my order.

Our bad. It doesn't happen often, but nobody's perfect. If you receive the wrong item or if there is a defect in any way, Please email us at support@teedigi.com and we'll work with you to make it right. 

Often, this will simply require that you send us a pic of our error so we can a) verify your claim and b) shame the offending department.

How do I contact you?

To contact us direct please email us support@teedigi.com  - Typically we are seeing email response times of 12 - 24 hours. In order to save you time, please make sure that your question is not already answered elsewhere in these FAQs. Otherwise, we will get back to you as soon as possible. Thanks again for your interest and orders.

Simple Size Chart

APPAREL | SHOES

Size Chart | Teedigi,LLC

SHOES

Running Shoes/Sneakers